At Bernat Co, we strongly believe we have a duty of care towards our customer assets throughout their lifecycle, so we provide whatever is needed: stocking and supply of spare parts, maintenance and repair services, field technical support, trouble-shooting, remote support etc.The relationship does not end with the delivery of goods but provides a qualified and efficient after sales service by dedicated engineers and technicians.
Bernat Co takes the full responsibility for smooth functioning of its products.
Incidents are investigated by a highly-experienced team of engineers and technicians to come up with a root cause analysis and corrective & preventive action recommendations.
Remote support, deployment of service engineers to site, sourcing of spares and repair of products are undertaken after initial analysis of incidents.
Warranty extensions are provided on request after the inspection/survey of products on customer site.
Bernat Co offers contracts for expert product maintenance.
We review the current condition of equipment on site and provide a checklist for periodic maintenance and well-being of equipment.
We have highly experienced engineers in all disciplines to assist customers with any requirements.
We provide faster worldwide response to operational, periodic maintenance and trouble-shooting requirements by deploying engineers locally.